They are set so that if it detects that the heats running but it's still 2 degrees cooler than the temp set for it engages the emergency heat (or for ecobee aux). So here's how dumb thermostats are typically configured for heat pumps. So, my two questions are, can I change those settings about the heat pump being run below 40F? And should I wire in E to W1? Nor did the old thermostat have access to outside weather information. Now I recall there's some setting about not engaging the heat pump if it's under 40F in the Ecobee so maybe that's my issue? I remember during the home inspection they made a note about not running the heat pump in cooling mode due to low outside temperatures and the manufacturer's guidelines, but surely it can run in heat mode? After all the heat pump is the only heat source for the house and it's been far colder than this morning throughout the years and the previous owners didn't seem frostbitten. Upon checking the Ecobee website it says I should configure like this, attaching E to W1: I can take a photo when I return home, but essentially its:Īll was going well till last night when it got rather cold and the heat pump stopped engaging, I checked the Ecobee website and see that the heat pump isn't even being triggered by the Ecobee: Sadly I don't currently have a photo of how I wired the Ecobee, I took a photo of it in the app, but I don't know how to access it. When I wired it up I used the Ecobee app and it said to cap off the E wire: (I can find more information if that'd help) My setup is a heat pump outside (old Trane XE900) and some form of air handler inside. Hello Ecobee community, over the weekend I purchased and installed an Ecobee 3 Lite with 2 room sensors and all was going well till this morning.
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